Other queries about adult social care

Try to find what you need on our website

Many people are able to find the adult care and support information they need using suffolk.gov.uk.

Self-assess your needs

If you need help but don't know where to start, try using the self-assessment tool on our Suffolk InfoLink website. It only takes 10 minutes, and can tell you:

what care or support needs you have
equipment and services that could help you stay at home for longer
community groups, clubs and activities to help maintain your health and independence
whether you're eligible for financial support from the council towards any care costs
how to request social care support if you need it

Proceed to the self-assessment

More support and advice

You may also be able to find what you need from the following pages on our website:

Help to stay at home has information to support you living independently at home for as long as possible, including equipment, adaptations and personal assistants
Keep well and active may help you stay healthy, social and independent in your community
How adult social care can help explains how social care actually works, and whether it may be right for you
Paying for care explains how it works, whether you might need to pay for your care and how much you could pay
Caring for someone has support for people who look after someone
Protecting people at risk of abuse is about safeguarding, including how to report abuse of an adult
Working with Adult and Community Services is for professionals and providers who work with us

Contacting us

If you are experiencing a personal or social care crisis, you can contact us on 0800 917 1109.

If you're not experiencing a crisis, before you contact us please consider using our website first. Most people are able to find the information or service they need on suffolk.gov.uk without contacting adult social care (Customer First). This also helps keep our phone lines available for people who are in a crisis situation.

When someone uses our website it only costs us 13p. Every phone call costs us £3.71.

If you can't find what you need using our website and really do need to contact us, please get in touch using webchat or by emailing us.

1. Choose a service

2. Choose a topic

3. Find help or contact us